We analyzed 36,856 vendor assessments across 93 organizations to find exactly where the time goes and what it’s costing you. The answer isn’t what most teams expect.
This isn’t a vendor whitepaper. It’s an analysis of real labor data from real programs, and the patterns it surfaces will change how you think about where your team’s time goes.
- The real cost driver: Most teams think they know their biggest time sink. The data says otherwise. We break down where hours actually disappear and why it compounds.
- Per-org benchmarks: See how your program stacks up. Includes per-organization labor benchmarks so you can calculate the real dollar value in your own program.
- What efficiency unlocks: When teams reclaim this time, four things shift, and none of them are what you’d expect. The report documents what high-efficiency programs do differently.
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